en en-gb ru

If you have a question, please read the Common Questions below to see if the answer is here. If you have a query that was not covered below, please don’t hesitate to contact us and we’ll be happy to help you out.

Licenses and Payment

How does the product purchase process occur?

To start using our premium product (theme or plugin), you need to make a purchase on the official page of this product (Themes / Plugins). To do this, select a license suitable for your case and make a payment. After the successful completion of the purchase, you will receive an email receipt with a button through which you can download a copy of the product.

Secure payment and delivery of our products is done using the Gumroad platform.

What does website licenses mean?

Website licenses refer to the number of websites that can use our products. A valid and active license key is required in order to get product (theme or plugin) update and premium support for purchased SpaceX-Chimp products.

Can I upgrade from one license to another license after my initial purchase?

Yes, we can arrange that for you. Please contact us via our contact page with your order purchase number.

You can upgrade from any license to any other license except the Developer License. The point is that the Developer License is fundamentally different from all other licenses.

What happens when my license expires?

Your license will not auto-renew. If your license expired, you can still use the product (theme or plugin), with all premium features, on your website for as long as you like. However your premium support access and access to updates will be cut off.

The license can be renewed at 50% rate for the next year. Please contact us via our contact page with your order purchase number.

Do you charge automatically for renewing the license?

No, we don’t. Renewing the license is completely optional and not an automatic payment.

Do I have to renew license each year for your products to work?

Absolutely not! Our product (theme or plugin) will continue to work after a year. All premium features will work fine. However your premium support access and access to updates will be cut off.

After one year, in order to get access product updates and premium support you have to renew your license. However, this is completely optional and not an automatic payment.

How can I renew the license?

We can arrange that for you. The license can be renewed at 50% rate for the next year. Please contact us via our contact page with your order purchase number.

What is the Developer License?

The Developer License is fundamentally different from all other licenses. While other licenses are designed to allow you to install our WordPress plugin on an one or number websites, the Developer License allows you to integrate our WordPress plugin into WordPress theme that you developed and want to sell or distribute for any type of fee or charge. Thus, the Developer License is a license that designed specifically for the developers of the themes.

End product that’s sold - is a WordPress theme/template with our WordPress plugin integrated, and that’s sell or distribute for any type of fee or charge.

Can I use your products on client website?

Yes! If you have a valid product license, you are more than welcome to use our product (theme and/or plugin) on your client website.

You may charge your client for your services, even under the Personal License. But you can’t use one Personal License on multiple clients or jobs.

We sells several types of licenses:

  • One website
  • Up to 5 websites
  • Up to 50 websites
  • Unlimited websites
  • Developer License for 1 end-product

Refunds

Do you offer refunds?

We are proud of the quality of the products we sell. If at any time within the next 30 days, you are not happy with our product, then you can request a refund and we will give you 100% of your money back.

What is your refund policy?

You can read about the refund policy on the Refund Policy page.

Customer Support

How do updates work for product?

Any of our free products (themes and plugins) updates like any standard WordPress theme or plugin, with 1 click to update from the WordPress dashboard.

Updates are included for free for lifetime in the Enterprise License and for one year in all other licenses. If you have a valid and active license key, updates will be delivered automatically from the WordPress dashboard. If the purchased product does not support automatic updates, then updates can be downloaded from an email that will be sent periodically to you.

How often do you update your products?

We do not have any strict rules regarding the frequency of our product (themes and plugins) updates. Updates are released as needed and as they become available, not on a particular schedule.

We have three types of updates:

  • Adding new features - We add new features to our products whenever we have a new cool feature requests by our customers, as well as our team.
  • Code improvement - This makes our products more stable and faster, and also improves security.
  • Solving bugs or issues - If any bugs or issues appear due to browser updates or WordPress version changes, we make sure to update all affected products ASAP to keep you and visitors of your website safe.

Regardless of the type of updates, they should be applied as soon as conveniently possible.

How do support work for product?

Support for our free products (themes and plugins) is limited to community-run support on WordPress.org.

Support for our premium/paid products (themes and plugins) are included for free for one year in all licenses. Support is available via the Forum on this website.

What does support cover?

Support covers getting setup, trouble using any features, bug fixes and simple CSS customizations. Unfortunately, we cannot provide support for modifications or 3rd party plugins. But we can show you some guidance and provide simple CSS customization. We always give top support priority to premium product users than free product users in Forum.

How can I get support for the purchased product?

For support, please go to the Forum on this website or submit a support request via our contact page with your order purchase number. You must have a current support license to receive customer support.

Misc

Where to share any ideas or suggestions to make your products better?

Any suggestions are very welcome! Please visit our contact page and share. Thank you!

I love your products! Can I help somehow?

Yes, any contributions are very welcome! Please visit our donation page. Thank you!