While Space X-Chimp™ are 100% confident in the design quality and functionality of all our WordPress themes and plugins, we understand that sometimes things just don’t work out. Please take a moment to familiarise yourself with our refund policy. It could save us both a lot of time in the unlikely eventuality that you are not satisfied with your purchase.
We offer a 30-day money back guarantee on all of our products. We will provide a full refund in the following cases:
- If you have encountered a false advertising and you have provided us with proof of this.
- If you have a technical problem using the product, you have contacted support about it and we couldn’t resolve it for you within 3 business days.
If you are entitled to get a refund regarding the bullet points above get in touch with us, tell us the reason and we will provide a full refund.
- By issuing a refund, you will no longer be entitled to contact support or use the product (the licence code will become invalid and updates will not work).
- Because we are selling digital goods, this refund policy can be easily abused. We reserve the right to refuse refunds if we determine the refund policy is being taken advantage of.
- Refunds will not be granted if you simply decide not to use the purchased product. We expect you to adequately understand what you are purchasing and why. Excuses like “I bought it by mistake”, “I just changed my mind” or “I thought it would give me the opportunity to …” are unacceptable.
This refund policy applies only to the purchases made on this website (www.spacexchimp.com) via our official payment gateway (gumroad.com). If you bought our products in any other platform or marketplace, we follow the marketplace’s terms on refund policy.
For any questions or concerns regarding this policy, please contact us via the contact form on our website.